The Brief.
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Covid 19 HealthCare Assistant was part of a worldwide online Hackaton project. This project was developed over 2 days with 4 people on the team.
We were awarded with Honorary Special Mention by the judges at the end of the Hackaton.
Sector: Health
Challenge: The challenge was to create a Covid-19 app from scratch. We were urged to create a system to help patients and nurses with rapid tests and avoid congestions in hospitals.
My role: Research, Interviews, UI design
Project time: 2 days
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Here’s a preview of the final design. Please read about the creation process further down the page.
What I did.
Discovery Research
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We used Miro wall to put all our thoughts together regarding Covid-19. We focused on:
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Early symptoms that can be a sign of this virus.
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Current testing process in hospitals
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Current hindrances
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Official protocols
After gathering all this information we proceed to interview doctors and nurses (5 in total) to understand what was needed on their end. These were the questions we asked:
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What has your hospital improved during this pandemic?
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Could an app speed up the current process? How?
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What is the step by step process when a patient arrives?
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What are the biggest challenges you face when you check in patients?
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Is there any frustrations by the way is run?
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If the answer is yes… which one?
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How does Health Insurance affect this process?
The most important information we recollected with these interviews is that the testing was efficient by itself but the problem was that the pre screening wasn’t very effective.
They also had long queues of cars waiting outside the hospital for citizens to get tested and nurses felt the time the get everyone doing the test was very constraining.
They also mentioned that they were spending a lot of time on the phone pre screening patients and this time could be used more wisely with something else.
User Journey Map
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With all the information gathered we decided it was important to design that could benefit the hospitals and also the citizens.
Therefore we created two user journey maps that could help both parts: the nurses and the patients
Design
Low fidelity wireframe
Every team member did few sketches for the wireframe and uploaded them to Miro. It was a great idea for all of us to sketch because we got ideas from everyone’s drawings that helped to develop the final app.
High fidelity wireframe
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For Patients:
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For Nurses:
Results
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We submitted the project to the judges and the feedback was very valuable to the team.
Out of 40 projects that were submitted we were awarded with a Honorary Special Mention from the judges along with these comments:
- Key differentiator: I like that this project aims to solve problems from both the patient and provider side. What stood out for me is the decision to try to solve more upstream on how to triage before patients even come in.
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- A nice touch on the self check-in to include a reference number to potentially verify identity
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- Really like how you organized the information presented to the nurse; having the ability to see "high risk" is very helpful
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- Nice work on the pre-screening experience for the patient
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- I like the screening to triage who comes to get tested in the first place
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- "Health care providers see all details of a patient’s pre-screening prior to even seeing them." Really like the framing of how you approach solving the problem.
